We have a range of CX consultancy offerings or can customise an assignment specifically to your needs. One of our consultants will consider your objectives and the experience of your callers in detail, including spending time with your Call Centre Team and key influencers from Customer Services, Marketing, Call Centre Management and Telecoms disciplines.
Whatever the brief, our consultants will discuss the findings with you, and make clear recommendations in areas for possible improvement. We can also provide on-site coaching for call centre agents and managers as required.
Why use CX consultancy?
Consultancy could typically include one or more of the following areas:
Audio branding consultancy
Agent speech impact
Written communications audit
All our services are powerful at transforming CX individually but put them all together with the consultancy and you will have a world-class customer experience to be envied.