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Videos

Video is powerful because today’s consumers prefer to watch, not read. That makes video content an invaluable tool for contact centres aiming to hit key targets, including higher CSATs, increased self-service, prevention of repeat calls, reduced time in call and more.     

HubSpot Video
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Why use videos?

A helpful link to the right video via SMS or within chat can liberate agents from delivering time-devouring step-by-step instructions. Chatbots which feature links to video and other media get better engagement and are more effective at preventing escalation to live channels. FAQ pages can likewise be elevated from complex, text-heavy articles to accessible and appealing customer resources. Contact centres move fast, so you need a video proposition that can keep up. We supply an agile video creation process that’s not only faster than you’d think, but that also promises on-demand updates within the original price.

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Reduce avoidable contact

As part of a well-designed customer experience programme, a properly-executed avoidable contact strategy will improve contact centre efficiency and increase customer satisfaction, saving both your company and your customers time and money.
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Encourage channel shift

By funnelling customers away from telephone interactions towards more efficient and user-friendly digital services, call centre agents can focus on helping customers with more complex issues.
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Increase call deflection

An effective call deflection strategy doesn’t just lead to improved contact centre efficiency; if implemented correctly it can also increase client satisfaction by giving users a better customer experience.
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Enable self-service

Your customers will feel more empowered if they can find the answers to standard questions on your website and resolve problems without having to contact you.


Agile and simple process

Our methodology enables us to deliver effective videos fast, at a cost-effective price point, whilst minimising the demands on internal scarce resources to create them. Our expertise reduces your effort.  

HubSpot Video

Video is powerful because today’s consumers prefer to watch, not read. That makes video content an invaluable tool for contact centres aiming to hit key targets, including higher CSATs, increased self-service, prevention of repeat calls, reduced time in call and more.