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Improve deflection & reduce AHT
Video makes FAQs easier to digest, cutting handling time and lifting satisfaction.
Video Managed Service
High impact.
Low cost.
Low effort.
Short, on-brand explainer videos that cut your cost to serve and improve customer experience at every contact centre touchpoint. Backed by over 25 years’ contact centre expertise, we script, create, host and optimise every video — so customers get clear answers whenever they need them.
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Trusted by leading brands
THE SMARTER SOLUTION
See how our cost-effective video service transforms contact centre CX
Viewers retain 95% of a message when they watch it as video, compared with 10% when they read it as text. Share your videos by SMS, email, chat, bots or a QR code on the bill, or embed them in your FAQs.
3–4 wks
To your first video
~2 wks
For each video after that
Days
To edit existing videos
TAILORED FOR CONTACT CENTRES
We do the heavy lifting, so you don’t have to
From script to screen, we manage the whole process with minimal effort from your team. Hosting comes with analytics, so we can keep refining every video.
Encourage channel shift & self-service
Simple, visual guidance helps customers feel empowered to help themselves.
Support vulnerable customers
Closed captions and audio descriptions make every video accessible by design.
An effective training resource
Repeatable content for onboarding, induction and ongoing professional development.
RECENT HIGHLIGHTS
Real results from real contact centres
2,500+
customers empowered every month with videos that turn challenging topics into simple visual guides.
Severn Trent
Learn more →30,000
views of one video in a month, after text-heavy instructions became a short, subtitled, on-brand video.
BPP
Learn more →30%
more registrations in the first month, with a simple self-registration video that also reduced calls.
Cambridge City Council
Learn more →HOW IT WORKS
Four simple stages, from problem to playback
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01
Discover
You tell us the problems you want your videos to solve.
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02
Script
We write the script and imagery, and agree it with you.
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03
Draft & refine
Straight to a first draft, with unlimited changes over three revisions.
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04
Deliver
A link to embed on your website, social channels or bots — or the file itself.
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The videos produced by Premier CX have become a valuable asset in our training toolkit. They help us deliver key messages in a clear, engaging, and accessible way.
Ready to talk? Let’s take the next step together
- ✓ Maximise revenue potential
- ✓ Update strategies that no longer work
- ✓ Elevate your customer experience
