What If Residents Got Answers

    Without Waiting On-Hold?

    Premier CX delivers answers before your callers reach support.

    Using simple videos, supplemented with IVR guidance and support, residents find what they need instantly - reducing avoidable calls and freeing agents to focus on enquiries that truly require human intervention.

     Click below to arrange a time to talk to us, or find out more about how our council services could help.

    Discover How Councils Just Like You Are Answering FAQs With Video

    Council Tax Explainers

    Registering To Vote

    Bin Collection Information

    Online Portal Signups

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    See how Cambridge City Council are succeeding with our support!

    • 30% increase in registrations
    • 18% reduced average talk time
    • 37% uplift in portal registrations

    We created instructional and informative videos to empower residents to self-register for their online portal, deployed with the intention of reducing incoming call volumes and cutting average-handling-time...

    Read the full case study

    With Premier CX's

    Managed Services...

    Difficult Topics Are Explained Easily

    Simplify complex topics for all audiences by producing engaging visual video content and thoughtfully designed IVR experiences that provide essential guidance on financial, housing, and other sensitive matters, especially for vulnerable customers who require extra support.

    Registrations And Signups Are Made Seamless

    From automated WhatsApp reminders to step-by-step instructional videos, we provide multiple ways to deliver clear guidance to your community on registering, signing up, and making payments, helping you save time and reduce contact centre costs.
     

    Your Community Can Help Themselves

    Produce clear, concise journeys that empower your community to self-serve. Covering everything from platform tutorials and account setup to troubleshooting and issue diagnosis, our services simplify complex information. By encouraging self-service, you free your agents to focus on more complex cases.

    Our Services For Councils

    Reduce Contact with Video

    Struggling to mass produce self-service support materials?  Offload the grunt work to us with our Video Managed Service.  With 25+ years' experience in scripting, we craft high-value, effective videos fast - delivering an immediate impact with minimal effort from you.

    • Improve Deflection & Reduce AHT
    • Encourage Channel Shift & Self Service
    • Support Your Vulnerable Customers
    • Provide Effective Training Resource
    Get Started with Video
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    Audio, IVR and Call Mapping

    If your customers are taking the time to call you, you need to ensure you have the right framework to handle calls that could be stressful, emotional or complicated. With 20+ years of working with contact centres, we know what makes a successful IVR; let us take the reigns, produce a script, provide voices and clean audio for your phone lines. 

    Get Started with Audio
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    WhatsApp is the Way Forward

    What platform is better for providing support than the one your residents use daily? By teaming up with our expert WhatsApp engineers, you can work with us to build out logical automation flows that take the pressure off your agents, allowing them to focus on more complex queries.

    • An Effective Solution with Rapid ROI
    • Deliver documents, bills & account details securely, directly to their pockets
    • Maximise Deflection & Elevate CSAT
    • Data Driven Insights for Continuous Improvement
    Get Started with WhatsApp
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    Contact Our Experts Now!

    Discover how you can provide a better experience for all your customers, before you lose them.
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