Enhance Your FCR With WhatsApp Automation
Your guide to using WhatsApp as a transformative solution to improve First Contact Resolution, and alleviate pressure on your agents' workload.
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In this new guide, we break down how to raise your FCR levels with WhatsApp, increasing agent efficiency and lowering your cost per interaction.
Including:
- What is FCR?
- Why Does FCR Matter?
- Why Choose WhatsApp?
- Why WhatsApp Automation?
- Rich Media Capabilities
- Advantages over Legacy Channels
- Demonstration Use Cases
- UK Companies Using WhatsApp
- WhatsApp Managed Service
- WhatsApp with your Tech Stack
- Premier CX & Our Resource Hub