<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=155003228214399&amp;ev=PageView&amp;noscript=1">

Creative contact centre optimisation

Premier CX are an award-winning creative consultancy specialising in helping contact centres to optimise their customer experience.
chevron-double down-orange

Audio branding

What you sound like as a business is just as important as what you look like. Audio branding ensures your callers hear a consistent business identity through our proven methodology of creating the perfect mix of script, voice and music. And with targeted on-hold messaging you can keep callers engaged by keeping existing customers well-informed while promoting your products and services to prospective clients using eMOHtive.

chevron-double down-orange

IVR design

The main purpose of an IVR is to either assist a customer with a request/task or to route a call to the correct agent for help. However, many people's experience of IVR systems is one of a poorly designed call flow, with a seemingly endless series of options and prompts, wondering if they'll ever be able to get the answer or help they want, leaving them frustrated and confused. 

But it doesn't have to be that way...

chevron-double down-orange


Videos and “How To” guides can be a contact centre’s most efficient tool to streamline customer contact. By empowering customers to ‘self-serve’ online, videos can reduce avoidable calls and allow contact centres to focus on the calls that require a personal touch.

chevron-double down-orange

CX consultancy

Looking at the full range of contact centre touch points, we’ll put ourselves in your customers’ shoes to understand the complete customer experience and identify what works and what doesn’t. Then we’ll work with you to empower your team to build better relationships with your callers, increasing both agent motivation and caller satisfaction, all while immersing ourselves in your brand.

chevron-double down-orange

We're very proud to say we partner with some of the world's largest brands