VIDEO MANAGED SERVICE

High Impact
Low Cost
Low Effort

We create videos for contact centres that simplify complex processes, address high-demand queries and bring FAQs to life.  

So, whether you want to satisfy customers, upskill teams or successfully onboard new hires, our Video Managed Service enhances every user experience and complements every AI driven strategy.


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The Smarter Solution

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Watch how our cost-effective video service transforms your contact centre CX.
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Recent Highlights

Severn Trent Case Study Header_HomePage
Videos

Empowering over 2,500 customers every month with videos

We took Severn Trent’s challenging topics, brought them to life visually and encouraged self-service...

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BPP Case Study Header_HomePage
Videos

30,000 views of one video in a month

We changed text-heavy instructions into succinct, on-brand, easy to follow videos, featuring subtitles and visual guidance...

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Cambridge City Council Case Study Header_HomePage
Videos

Increased registrations by 30% in the first month

We created a simple, instructional, and informative video to empower residents to self-register for the portal, reducing incoming call...

Learn more
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Tailored for
Contact Centres

As CX experts, our approach is tailored for contact centres, delivering exceptional, effective videos quicky and cost efficiently. 

By offloading virtually the whole process to us, you get effective videos fast, delivering an immediate impact with minimal effort by you. Videos can be delivered in weeks and edits in days.

Additionally, our hosting provides industry-leading analytics, so that we can adapt videos to ensure success.

Chat to our experts for more info
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Improve deflection & reduce AHT

If you’re deflecting callers, how easily can they self-serve? With video, your FAQs will come to life making it easy for your customers to digest the information, reducing AHT and improve customer satisfaction.

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Encourage channel shift & self-service

Bringing your processes to life with video, immediately makes self-service easier. When encouraging channel shift, customers will feel empowered because you’ve made things easier for them.  

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Supporting your vulnerable customers

Video can be an ideal way to make content easier for your customers to understand. Our videos include closed captions, audio descriptions, and are designed to be as accessible as possible.

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Effective training resource

Onboarding, induction, and professional development all benefit from video - providing repeatable, easy-to-follow content to help your team understand processes effortlessly!

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INSIGHTS EBOOK

How to Use Video FAQs to Cut Calls and Boost CSAT

The recent industry statistics support the claim that video is worth implementing now!

Ready to talk? Let’s take the next step together

  • Maximise your revenue potential
  • Update strategies that no longer work
  • Elevate your customer experience
Chat to our experts