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Case studies

Every project and client relationship is bespoke - so whether we're reducing call volumes, increasing containment in digital channels, or improving agent experience, our mission is to delight the customer whilst meeting operational objectives.

You can find a selection of case studies below or if you'd like to know how we've helped any of our clients, just get in touch.

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ID&V success rate increased from 55% to an average of 82% 

1,500 video views in initial 5 month period

Increased registrations by 30% in the first month

Global Beuty Brand

Average of 6.4% of calls handled by the bot, peaking at 15%

Reduction of 2.6k calls handled by agents

30,000 video views in one month

600 views of assessment results in two weeks

Notting Hill Genesis

Improved CSAT

Engaged and involved agents


Abandonment rates dropped by more than 10%

Time spent in IVR reduced by 30%

Call back requests reduced by 80% a month

Development of an on-brand localised IVR

For more case studies and to find out how we've helped our clients, just get in touch.