Case studies
Every project and client relationship is bespoke - so whether we're reducing call volumes, increasing containment in digital channels, or improving agent experience, our mission is to delight the customer whilst meeting operational objectives.
You can find a selection of case studies below or if you'd like to know how we've helped any of our clients, just get in touch.
![chevron-double down-orange](https://www.premiercx.co.uk/hs-fs/hubfs/chevron-double%20down-orange.png?width=32&height=32&name=chevron-double%20down-orange.png)
![Severn Trent logo Severn Trent logo](https://www.premiercx.co.uk/hs-fs/hubfs/Severn%20Trent%20logo.png?width=179&height=80&name=Severn%20Trent%20logo.png)
Videos empower over 2,500 customers every month
Reduction of inbound contact, increasing self-serve
![](https://www.premiercx.co.uk/hs-fs/hubfs/Artboard%2013.png?width=119&height=130&name=Artboard%2013.png)
1,500 video views in initial 5 month period
Increased registrations by 30% in the first month
![Global Beuty Brand Global Beuty Brand](https://www.premiercx.co.uk/hs-fs/hubfs/Global%20Beuty%20Brand.png?width=200&height=100&name=Global%20Beuty%20Brand.png)