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Case studies

Every project and client relationship is bespoke - so whether we're reducing call volumes, increasing containment in digital channels, or improving agent experience, our mission is to delight the customer whilst meeting operational objectives.

You can find a selection of case studies below or if you'd like to know how we've helped any of our clients, just get in touch.

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E.on

ID&V success rate increased from 55% to an average of 82% 

Wait time reduction of 1m 30s

Abandonment rate reduction of 8.78% 

30,000 video views in one month

600 views of assessment results in two weeks

1,500 video views in initial 5 month period

Increased registrations by 30% in the first month

Global Beuty Brand

Average of 6.4% of calls handled by the bot, peaking at 15%

Reduction of 2.6k calls handled by agents

Notting Hill Genesis

Improved CSAT

Engaged and involved agents

Tui

Abandonment rates dropped by more than 10%

Time spent in IVR reduced by 30%

Coop

IVR self-service rate risen to 28%

15% of callers requesting SMS links

Call back requests reduced by 80% a month

Development of an on-brand localised IVR

48% reduction in call abandonment

80% increase in calls routing to autopayment line

CX Hub 24/7 audio delivery and support

On brand, world class AI voices 

For more case studies and to find out how we've helped our clients, just get in touch.