WhatsApp

TRANSFORMING CUSTOMER SATISFACTION & LOYALTY

You know your customers want a quick and easy way to connect with you. With some finding Live Chat, web forms, and phone systems frustrating, is there a simpler solution? Enter WhatsApp - the UK’s largest messaging platform. It works because it meets your customers right where they are!

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Explore, develop & refine

It’s essential to provide your customers with an easy and effective way to connect with you. You also need an approach that’s cost-effective. So, with proven results, driving CSATs and self-service, WhatsApp is the answer!

At Premier CX, we know what excellent customer service should look like. And we’re able to support you to connect thousands of agents and bots, allowing you to engage with your customers both through automation and personally.

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Effective solution delivering fast ROI

We’ll help you navigate the world of WhatsApp to create and set up an on-brand solution that’s designed to make your life way easier.

Maximum deflection rates, boosting CSAT

Deflection is only good if it signposts your customer to the easiest possible solution. And that is what WhatsApp can do. Feedback shows that customers love this solution. Speak to us to find out why.

Both automated and personal responses

Does your bot consistently help your customers or is it a journey they have to navigate before escalating to voice? Our WhatsApp solution is designed to delight your customers, not disappoint them.

Data analytics for continual improvements

With our data analytics, we help you track customer interactions on WhatsApp, providing insights that drive continual improvements and optimise your service, ensuring a better experience for every customer.

OVER 100+ CUSTOMERS RELY ON US

"No matter which channel our customers begin their journey in, the conversational style is consistent. Your knowledge of customer behaviour, and our system capabilities has helped us expedite a digital first approach."

Philip Tanner Voice Contact Channel Manager, E.ON

"Premier CX did an excellent job of delivering the project and supported us to create a tone of voice, and messaging style that’s engaging and really brings our brand values to life”

Chris Nicholson Contact Transformation Manager, Riverside Housing

Still with us? Let’s take the next step together to...

Maximise your revenue potential
Update strategies that no longer work
Elevate your customer experience

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