SIMPLE, EFFECTIVE & TRANSFORMATIVE

FAQ & explainer videos

We support you to improve efficiency, encourage self-service and increase FCR with succinct, easy to follow videos across all contact centre channels, explaining complex processes, answering high demand calls and bringing FAQs to life.

Empowering your contact centre

Agile & simple process

When your customers go to your website to answer their queries, are they met with lengthy written responses? Enhancing your FAQ pages with video makes self-service so much easier.

Our innovative method enables us to deliver effective videos quickly, at a cost-effective price, whilst minimising the demands on your internal resources. Working with us, makes your life easier.

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Improve deflection & reduce AHT

If you’re deflecting callers, how easily can they self-serve? With video, your FAQs will come to life making it easy for your customers to digest the information, reducing AHT and improve customer satisfaction.

Encourage channel shift & self-service

Bringing your processes to life with video, immediately makes self-service easier. When encouraging channel shift, customers will feel empowered because you’ve made things easier for them.

Supporting your vulnerable customers

Video can be an ideal way to make content easier for your customers to understand. Our videos include closed captions, audio descriptions, and are designed to be as accessible as possible.

Effective training resource

Onboarding, induction, and professional development all benefit from video - providing repeatable, easy-to-follow content to help your team understand processes effortlessly!

OVER 100+ CUSTOMERS RELY ON US

"No matter which channel our customers begin their journey in, the conversational style is consistent. Your knowledge of customer behaviour, and our system capabilities has helped us expedite a digital first approach."

Philip Tanner Voice Contact Channel Manager, E.ON

"Premier CX did an excellent job of delivering the project and supported us to create a tone of voice, and messaging style that’s engaging and really brings our brand values to life”

Chris Nicholson Contact Transformation Manager, Riverside Housing

Still with us? Let’s take the next step together to...

Maximise your revenue potential
Update strategies that no longer work
Elevate your customer experience

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