Who we are
Our mission is to be the leading CX experts for customer contact communication.
We are an independent creative agency specialising in helping contact centres optimise their customer experience across all channels. We work across all contact centre touchpoints to reduce user effort, create brand consistency and improve customer satisfaction – a fully integrated approach to customer experience.
Why use Premier CX?
– South West Contact Centre Awards
– Welsh Contact Centre Awards
– Marketing and Creative Excellence (MARCE) Awards 2018 – Judge’s Choice
But that’s not all.
As the leading audio marketing provider, Premier is the only audio marketing company in Europe to be ISO 9001:2015 accredited for quality.
So, whether you’re updating an on-hold script, selecting images for an online video or developing a bespoke customer services programme, you can be assured of the same great service.
And our definition of success is leaving every customer with a smile.