How To Use Video To Cut Calls & Boost CSAT
Customer experience is at the heart of everything we do. We specialise in optimising contact centre customer communications across all channels. We work with some of the UK’s largest brands to help reduce user effort, create brand consistency and improve customer satisfaction.
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video FAQs in contact centres!
This guide will teach you how video FAQs can:
- Reduce calls by sending customers directly to easy-to-digest video instructions
- Increase self-serve options to reduce repetitive & simple questions via the phone lines
- Support vulnerable customers with extended accessibility options
- Reduce cost to serve with reusable videos, with unlimited edits