Resources

Videos

The Power of WhatsApp Automation.

Catch up on Gareth Bray's live demonstration of the capabilities of WhatsApp for contact centres.

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Guides

WhatsApp as a Channel for Customer Service.

Your FREE guide to how WhatsApp is rewriting the rules of customer service in contact centres.

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Blogs

Do These 5 Things on WhatsApp or Risk Falling Behind.

WhatsApp has rapidly become the channel of choice for B2C communication.

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Videos

The UK's Only Growing Comms Channel.

With 59m active users in the UK, find out how to unlock WhatsApp's unique and powerful potential.

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Blogs

WhatsApp API vs WhatsApp Managed Service.

What's on Offer: The Different Types of Services Available on WhatsApp and What One's Right for You.

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Podcasts

Insights from WhatsApp and CX Leaders.

How WhatsApp Became a Business Powerhouse and How to Get the Most Out of it with Premier CX.

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Guides

Video

Use Video FAQs to Cut Calls and Boost CSAT.

Your free guide, packed with practical, best practice advice for contact centre professionals using FAQs!

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Videos

Video

Six Smarter Steps to Creating Great Videos

How our six-step process takes your ideas from concept to captivating screen-ready content.

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Case Studies

Video

Learn how Scottish Water Gained 4.5k Video Plays

By utilising our expertise in L&D video design, we created a series of short videos to provide additional support with training.

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Your CX Resource Centre

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The Power of WhatsApp Automation.

WhatsApp as a Channel for Customer Service.

Do These 5 Things on WhatsApp or Risk Falling Behind.

The UK's Only Growing Comms Channel.

WhatsApp API vs WhatsApp Managed Service.

Insights from WhatsApp and CX Leaders.

Use Video FAQs to Cut Calls and Boost CSAT.

Six Smarter Steps to Creating Great Videos

Learn how Scottish Water Gained 4.5k Video Plays