WhatsApp as a Channel for Customer Service
Your guide to how WhatsApp is rewriting the rules of customer service - blending automation, AI, rich media, and frictionless integration into one fast, secure, cost-cutting solution.
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In this new guide, we break down how to elevate your customer experience, improve efficiency and actually make your team’s lives easier.
Including:
- The WhatsApp Revolution
- Why WhatsApp
- 5 benefits of messaging
- Challenge for contact centres
- Customer experiences
- Tech integrations
- How to get started
- WhatsApp analytics
- WhatsApp and AI
- WhatsApp Managed Service