20/05/2026

2pm

Via Teams

From CV Madness to
High-Quality Hires:


Recruiting effective contact centre agents is getting harder. Easy Apply bots, AI screening systems reviewing AI-generated CVs, and pressure to hire quickly mean top talent is often passed over - leading to poor hires and high attrition.

Join our masterclass to discover how leading global contact centres are overcoming these challenges with a radical, skills-first hiring approach - as well as why recruiting via WhatsApp is shaping the future of hiring.

 

In partnership with:

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HiringBranch Recruiter Webinar-Apr-28-2026-02-37-08-6446-PM

WHAT YOU'LL LEARN:

You’ll see real data from over 1 million assessed candidates, learn what actually predicts success on the job, and watch how conversational skill assessment works in practice.

In this webinar, we'll cover:

  • Why one‑click apply and automated CV screening are causing recruiters to miss high‑quality talent
  • The direct link between soft skills, performance, absenteeism and attrition
  • How top‑skilled agents become top‑quartile performers and attrit up to 27x less
  • When to assess skills in your hiring funnel to reduce interviews and speed up hiring
  • How conversational, voice-based assessments measure real job readiness with 98% accuracy
  • Why skills-based hiring, delivered through a WhatsApp candidate experience, transforms engagement 
  • The ROI impact: faster hiring, better quality, higher revenue