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CX services

Our range of CX services are focused on improving the customers’ caller experience, which is crucially important wherever numerous contacts occur through the lifetime of the customer.

Premier CX supply IVR audio branding services to over 350 contact centres across every sector of the economy. Using professional voice artists speaking over 40 languages, we create bespoke caller journeys for our customers.

To find out more about the CX services we offer, simply hover over the relevant area below then click to be taken to the appropriate page.

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audio-branding

Audio branding

  • Bespoke on-brand scripting, production,editing and delivery of recordings
  • Professional voice talent in 50 languages
  • Industry leading SLA
  • Voice Availabilty Guarantee
  • Extensive music library, optimised for telephony
  • Experts in targeted audio marketingmessages
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IVR design

  • IVR call flow design and rationalisation
  • Implement 'most likely question' strategy
  • Reduce hang-ups Increase first call resolution
  • Encourage channel shift and self-service
  • Proven methodology with annual healthcheck
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Videos

  • Videos for contact centres
  • Concept origination, storyboarding and production of bespoke video
  • Increase call deflection
  • Encourage channel shift
  • Empower agents with video URL's via SMS
  • Reduce average call handling time
  • Reduce avoidable contact
  • Multi-lingual animations
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CX consultancy

  • Build better relationships with callers
  • Increase brand loyalty
  • Improve Customer Effort, CSAT and NPS metrics
  • Integrate technologies: Al, chatbot, self-service
  • Most likely questions, targeted messaging
  • Cost saving through reduced AHT and self-service
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