SME MANAGED SERVICE

Create an excellent experience for every customer

Since 1996, Premier has been enhancing customer experiences for thousands of businesses of every shape and size. Our professional and effective communication solutions ensure your customers are engaged on the devices and platforms they already know and love.

We empower you to elevate customer engagement and drive business success through our SME Managed Service.

 

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WhatsApp Service

WhatsApp lets you effortlessly connect with your customers on the platforms they already love, while streamlining enquiries responses, orders, and promotions with smart automation and productivity-boosting tools.

By delivering instant, personalised responses enriched with media, audio, and video, you’ll create more satisfying customer experiences, driving loyalty, repeat business, and ultimately, stronger sales and revenue growth.
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2 BILLON GLOBAL USERS

With 2 billion global users, WhatsApp offers a direct line to connect with more of your customers on a platform they use daily, ensuring secure and seamless communication.

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24/7 CONVERSATIONS

WhatsApp allows businesses to leverage automated responses for enhanced efficiency. This capability ensures effective engagement even when you're out of office or busy with other tasks, maximising productivity and customer satisfaction.

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90% OPEN RATES

WhatsApp boasts a huge 90% open rate, far surpassing email. Moreover, with click-through rates averaging 33%, businesses can experience up to 87% more conversions, making it a powerful tool for driving engagement and sales.

TRY IT FOR FREE

See how Premier’s WhatsApp SME Service can boost your business.

Scan the QR code to try out a customer journey. Explore all the features, such as automation, broadcasts, FAQs and video.

No risk, no commitment. Want to know more? Get in touch.

 

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Marketing On-Hold

With professional voice artists fluent in over 40 languages, we craft bespoke audio messaging to elevate your customers’ experience.

This personalised touch helps SMEs build stronger customer relationships, enhance brand loyalty, and reach a diverse audience effectively.

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Engage

On average, callers to SMEs spend 20% of their call time on hold. Instead of letting customers grow bored or frustrated, transform this into an opportunity to engage your audience who are already waiting to speak with you.
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Inform

On-hold messaging provides a perfect opportunity to share essential information and details like opening times and holiday closures. You can also broadcast company news, or inform callers about exciting upcoming events.
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Nurture

Enhance caller experience and retain more leads.

On-hold music and messaging significantly reduces caller hang-ups, showing your customers they are valued and important and keeping them invested in your organisation.

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Promote

Boost revenue by keeping your customers in the loop about new promotions and products with on-hold messaging. A powerful method for upselling and cross-selling your  additional products and services while you have engaged call queues.

Premier Studio: Providing flexibility, control and reassurance

Premier Studio gives you the power of self-service to create all your telephony messaging. Using the latest in AI technology and just your web address Premier Studio will quickly generate suggested scripting for all your IVRs, Auto Attendants, On Hold and Queue messaging!

Want to find out more?

Contact us
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Premier Studio features:
Create messaging when you need it most, day or night
 Scripting, voice, and music suggestions made for you
 Unlimited AI recordings ready instantly
 Simplifies call handling, especially outside business hours
 Elevates overall customer satisfaction

UNLIMITED RECORDINGS

Our highly intuitive platform generates recordings in seconds, perfect for crafting emergency messages, out-of-hours notices, or temporary recordings while your custom voiceovers are being prepared.

50 LANGUAGES & DIALECTS

AI voices deliver a consistent and reliable customer experience whether you need recordings in the middle of the day, or the middle of the night. Having been a provider of voice artist recordings to the telephony channel for over 25 years, constantly monitor and deploy the latest AI Voices.

VAST FREE MUSIC LIBRARY

We harness state-of-the-art software featuring advanced natural language processing algorithms and machine learning to create lifelike, high-quality speech in multiple languages.

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Premier has consistently exceeded our expectations – we value their commitment to excellence and look forward to continuing this successful partnership.
CBF
Premier has been our partner since 2012, and has been invaluable in helping us deliver exceptional service across multiple locations.
Sydenhams
For just over ten years, we have worked closely with the Premier team to develop tailored recordings that reflect our brand image and help us make the most of every call.
Rayburn Tours

Ready to talk? Let’s take the next step together to...

  • Maximise your revenue potential
  • Update strategies that no longer work
  • Elevate your customer experience
Chat to our experts