The client

Healix is a global provider of medical assistance, security risk management and healthcare services. By combining clinical expertise, risk intelligence and operational support, Healix helps organisations safeguard their workforce, respond to incidents and navigate complex challenges across the world.

From preventive risk management through to emergency medical and security assistance, Healix supports clients throughout the entire risk lifecycle.  

The results

• Achieved engagement rates of 65.4%, demonstrating strong viewer interest and content effectiveness. 

• Accessible to diverse international audiences through localisation in 11 languages 

• Videos play rate (40.3%) performing way above the industry average (17%)  

• Successfully delivered 10 customer-facing explainer and platform guidance videos, covering everything from platform functionality to healthcare and assistance services.

• Made complex healthcare, travel risk and operational processes easier to understand through clear, engaging visual content.

• Improved customer awareness and confidence by providing step-by-step guidance on Healix services, including medical support and repatriation journeys.

• Ensured all content aligned with Healix's brand, values and commitment to providing clear, reassuring customer communications.

• Various areas of the business are experiencing a positive impact and requesting additional videos.